The role of DSA is almost same in every financial institution but when you apply for a loan selling agent for a particular lending institution, you have to go through a specific agreement that contains all the terms and conditions applicable. The loan agents are the one who connects a potential loan seeker to the lender, take care of the needed documentation for loan application forms, do fundamental evaluation and ensure that the submitted documents are in accordance with the guidelines of the particular lending institution. Here, we will discuss about what role does DSA play in loan processing and in its disbursal.

1. Applicability
The code of conduct for “LOAN AGENT“ will be applicable to all the individuals employed by DSA who would be involved in marketing and distributions of the financial services of banks and NBFCs. If anyone fails to adhere with this requirement may result in permanent termination of the channel partner tie-up of the DSA with associated lending institution.

2. Tele-calling a potential borrower
A potential loan seeker has expressed his/her desire to take a product via lending website/branch or has been referred by another client or through the an existing customer of the associated bank who has given acceptance for receiving calls for the other services of the bank or NBFC.

3. Keep the secrecy of borrower’s interest
The customer’s privacy should be the first and foremost priority of the “DSA“. If the borrower would authorize then any other individual/spouse/accountant/family member can be contacted.

4. Messages and contacting the borrower
DSA should make a call to the borrower only. However the customer is not available, a message may be delivered to him/her with the objective of getting the customer to call back or to check for a convenient time to call him/her again.

5. Misrepresentations are prohibited
The DSA cannot give misrepresentation of any offered service/product or about the bank and NBFC to the customer and can’t make the false promises on behalf of the bank or any lending institution.

6. Contacting Etiquettes

Pre-call
1. Always make a call between office hours.
2. No calls if you figure out the do not disturb numbers.

During call
1. Give a brief introduction of yourself.
2. Seek a permission to proceed with your product and don’t force if denied.
3. Try to talk in the language that is most comfortable to the customer.

If a loan seeker plans to buy the financial product:
1. Confirm the next call with customer.
2. Provide your contact number if anyone ask for it.
3. Gratify the customer for giving his/her valuable time.

7. Do not accept any bribe
DSA must not accept any kind of bribe offered by the customer. She/he must inform about this act to the management.

8. Few precautions to be taken

DSA should:
• Respect the privacy of customer.
• Do not intrude the client’s office/residence without his/her permission.
• Take care of borrower’s requirements.
• Maintain a healthy and professional relationship.

9. Handling the letters
DSA should follow the prescribed format assigned by the particular lending institution.

ShubhBank provides a good credit finance journey to all deserving individuals and consistently seek good partners who can help our customers get access to capital. If you are a lender or looking for a side business, we would love to talk you and seek ways to mutually benefit each other. We aim at swift access to good borrowers thus giving you good incentives with a superior supporting service leveraged by advanced technology. If you would like to know the “Reasons of Becoming a Bank DSA“ for rewards are mentioned below:

HIGH PAYOUTS: Payout is described as the financial return for every loan case being disbursed by you. We provide a generous ratio of payouts to all our partners. There is no such limitation for earnings, you can earn as much as you can depending upon your potential.

TRANSPARENCY: The process of all the operations under disbursement of loan will be completely transparent for the DSA. Our platform gives complete visibility and allows you to grab more and keep your borrowing applicants updated about their loan status.

ADDITIONAL EARNINGS: It is a great way to accelerate your monthly income using your personal and professional convincing skills and making money outside of your primary job. We do not make delays in giving your payouts once after the completion of disbursement. Payment will be in the form of cheques.

QUICK DISBURSAL: Our partner relationship manager helps you with all the operations that help you succeed faster and operation flow will also be rapid. There will be no delay when all the documents are in place for the process of getting a loan.

BE YOUR OWN BOSS: We understand the borrowing needs and situations of our customers. We also provide CIBIL consultation with the expert’s advice. A DSA can help the borrowers in getting approvals depending upon the bank policy. You can work anytime from anywhere, therefore, giving you an opportunity of being your own boss.

MINIMAL DOCUMENTATION: ShubhBank believes in paperless loan approvals that are quick and smooth. We encourage our loan agent to collect the files through online modes to reduce the paperwork. Our digital platform is also connected with lenders and DSAs which is also paperless.

PARTNER AFFILIATE CODE: We provide unique code for each of the partner under which their loan cases will be logged in. you can also share this link to your contact through mails or messages. They help the people for applying a loan at ShubhBank which will provide you a credit.

MORE FUNDING OPTIONS: We deal with innumerous product options like Personal loan, Business loan, Home loan, Used Car loan, Loan against Property, Gold Loan, Machinery Loan etc. Therefore, we act like one stop shop for all your financial needs.

THE CONFIDENTIALITY: We understand the financial matters are bit sensitive so the details of the borrowers stay safe with us. Even we will be happy to sign a non-disclosure agreement for businesses.

To “Register As DSA“ with ShubhBank, visit our website ShubhBank.com or feel free to call us if you would like to know more about the partner program.